Terms & Conditions
Terms & Conditions
Ordering
Placing orders online is quick and easy. Customers must first create an online account before placing an order. Once your account has been approved, you will be able to:
- Place orders
- Save and manage quotes
- Calculate shipping costs
- Submit warranty and freight claims
The CabinetSaver reserves the right to refuse any order at its sole discretion. If an order is refused after payment has been received, a full refund will be issued.
Payment
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Check
- Cash
Payment must be received and successfully processed before an order enters production or ships.
Please Note: We do not offer COD or Will Call pickup.
Shipping & Delivery
Standard delivery is typically 7–10 business days. Orders are processed in the order they are received.
Shipping Information
- LTL Freight Only
- Tracking information will be emailed after your order ships.
- Rush Shipping is available for an additional $250.
- All delivery locations must be accessible by an LTL freight carrier.
Residential Deliveries
Residential deliveries (where available) include:
- The freight carrier will contact you approximately 24 hours before delivery to schedule a delivery window.
- Shipping charges include one delivery attempt.
- Customers are responsible for any additional freight, storage, handling, or redelivery charges resulting from missed deliveries.
- Liftgate service includes placement of the pallet at ground level only. Drivers are not responsible for moving materials into garages, homes, or buildings.
Receiving Your Order
Please inspect your shipment thoroughly before signing the delivery receipt.
Upon delivery:
- Count all boxes.
- Check for missing items.
- Photograph the pallet before unloading.
- Photograph any visible damage.
- Have the driver note any damage on the Bill of Lading.
Do not refuse damaged merchandise.
Following these procedures allows us to process freight claims quickly and efficiently.
Freight Damage & Claims
Claims for freight damage, defects, or shortages must be submitted within 2 weeks of receiving your order.
Claims should include:
- Description of damage
- Photos of damaged items
- Order number
- Quantity affected
Claims can be submitted through the Claims section of your online customer account.
Please inspect your entire shipment before submitting a claim.
Warranty
The CabinetSaver provides a 5-Year Limited Warranty to the original residential purchaser against defects in materials and workmanship under normal residential use.
This warranty is non-transferable.
Warranty Does Not Cover
- Improper installation
- Misuse or abuse
- Accidents
- Moisture damage
- Improper storage
- Environmental conditions
- Labor or installation costs
- Normal wood expansion and contraction
- Natural variations in wood grain or color
- Paint joint movement
- Normal aging or darkening of wood finishes
Replacement products may vary slightly due to manufacturing updates and product availability.
Natural characteristics of wood—including grain variation, color differences, glazing variations, and seasonal expansion or contraction—are considered normal and are not manufacturing defects.
Returns
Returns are accepted within 30 days of purchase.
Return Requirements
- Original unopened packaging
- Return Merchandise Authorization (RMA)
- Customer is responsible for return shipping
- 20% restocking fee applies
Non-Returnable Items
- Trim
- Mouldings
- Panels
- Fillers
- Special order products
- Opened products
- Damaged products
- Unsellable merchandise
Items returned without prior authorization will not be accepted.
To request an RMA, please contact:
Order Changes
Once an order has been submitted, changes cannot be made.
Additional products must be placed as a new order.
Order Cancellation
Orders cancelled:
- Within 24 hours of order placement (before shipment) are subject to a 10% processing fee.
- After an order has been palletized are subject to a 20% restocking fee plus all applicable shipping costs.
- After shipment will be processed under the Return Policy.
Storage Fees (Assembled Orders)
For assembled cabinet orders, changes to a scheduled delivery date requested by the customer are subject to a $150 per day storage fee.
Website Information
While every effort is made to ensure pricing, specifications, descriptions, and product images are accurate, The CabinetSaver cannot guarantee all website content is free from errors.
The CabinetSaver reserves the right to correct pricing, specifications, descriptions, images, or typographical errors and may refuse or cancel orders when necessary.
Tax Exemption
Customers located in Virginia and Florida claiming tax exemption must provide a valid resale certificate before placing an order.
Customers outside of these states are responsible for complying with all applicable state and local tax laws and may be required to provide documentation upon request.
Questions?
If you have any questions regarding our Terms & Conditions, please contact us.
The CabinetSaver
Phone: 866-TCS-GUYS (827-4897)
Email: [email protected]