Terms & Conditions
How to Order
Placing orders, on line, is quick and easy, but you must first set up an account. Once your account has been approved, you will be able to place orders. In addition to simply placing orders, you will be able to generate and save quotes, calculate shipping charges, and process claims.
Forms of Payment
We accept Visa, MasterCard, American Express, Discover, and PayPal. Sorry, No CODS or Will Call allowed. All orders will be shipped only after payment is received and successfully processed.
Shipping / Delivery
Please allow 7-10 business days for delivery. Orders are process as they are received and we do not currently offer a “rush” option.
While many orders will arrive in less than 10 days, we cannot guarantee delivery dates or times and delivery dates that we provide are estimated.
All orders will be shipped ground freight.
You should receive a tracking number by email the day after the order has shipped.
All destinations must be tractor/ trailer accessible. Delivery locations located in residential areas will be considered residential regardless of business classification.
For Residential Deliveries (if available) - The freight company will contact you 24 hours in advance to schedule delivery (usually a 3-4 hour window).
Shipping charges cover one delivery attempt. The customer is responsible for additional charges including but not limited to shipping, handling, and storage for delivery failure due to action or inaction of the customer.
The driver isonly responsible for placing the pallet on the ground for residential deliveries with lift gate services.
If items are missing or visibly damaged, inform the driver and have them make a note on the bill of lading. If possible, take pictures of the pallet before unwrapping and unloading. Photograph any other visible damage.
Do not reject damaged items. Follow instructions below.
Refusal of Order
We reserve the right to refuse any order, at any time, for any reason. Paid orders that have been refused, will be refunded.
Website Content Errors
We not responsible for typographical errors or images, on this, that may be inaccurate. If there are any questions about an item, please contact [email protected]
Warranty Policy
We offer a 5 year limited warranty.
Cabinetsatwholesale.com warrants to the original consumer purchaser that our cabinetry, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for a period of Five (5) years from purchase date (Proof of Purchase is required). This warranty is not transferable and only applicable to product used for residential purposes.
This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling / storage, environmental conditions, nor any labor expenses.
Cabinetsatwholesale.com, at our option, may elect to repair or replace, with a functionally equivalent product, any Cabinetsatwholesale.com product covered by this warranty. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of Cabinetsatwholesale.com, but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.
Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial/natural light, moisture, cleaners, smoke, etc., may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening/mellowing of wood color, the inherent growth characteristics of, or variation in wood.
Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes. It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.
This warranty is valid only in the United States of America and Canada and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.
Claims can be filed by selecting “Claims” on the homepage of your account. See below.
Claims
Claims due to defects in material or workmanship, damage occurring during shipping, and/or items missing from shipment will be accepted for 30 days from the date of purchase.
Please keep in mind that pictures of each shipment are taken, at the warehouse, before they are loaded onto the truck. If damage is found, pictures will be required to file a damage claim.
Please review entire shipment before filing a damage claim.
Claims can be filed by selecting “Claims” on the homepage of your account. Please include:
*Description of damage
*Pictures of damage
Return Policy
Returns will be accepted for 30 days from date of purchase.
All items returned must be in original, unopened packaging.
No returns will be accepted on trim, mouldings, panels, or fillers.
A restocking fee of 20% will be charged for all returned items.
Customer is responsible for arrangement and payment of return shipping to the warehouse.
Any items returned in damaged or open packaging or in any condition that would be considered unsellable will not receive credit and will not be returned to the customer. Unsellable condition will be determined at our discretion.
All returns must be authorizes and RMA (return merchandise authorization) must be issued prior to returning items.
To request RMA please contact: [email protected].
Changes to Orders
Once your order is placed, changes cannot be made. Additional items must be processed as a new order.
Cancellation
Orders that are cancelled before they are shipped will be charged a 10% processing fee. Orders that are cancelled after items have been picked and placed on pallet(s) will be charged a 20% restocking fee. Orders cancelled after they have been shipped will be handled as a RETURN.
Resale Certificate/Tax Exemption
As we are a wholesale distributor, tax exempt customers with business addresses in FL must provide a valid sales tax ID certificate. Customers outside of FL will be solely responsible for any and all sales tax or other taxes and/or fees and may be required to provide resale certificate.